Suitable installation
Free standard installation is offered on suitable qualifying appliances where access and existing connections are safe and compatible. Extra parts or work outside standard installation may incur additional charges.
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Delivery & Installation
Check your postcode, view every covered location and see the relevant price band before asking us to confirm the exact route, fee and delivery time. Published delivery bands are for ground-floor delivery.
Deliveries run seven days a week, usually 11am–9pm Monday–Friday and 8am–7pm Saturdays and Sundays, subject to appliance availability and planned delivery runs. Same-day may be possible when ordered before 12 noon, but it is not guaranteed.
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We deliver seven days a week, usually 11am–9pm Monday–Friday and 8am–7pm Saturdays and Sundays. Same-day delivery may be available for orders placed before 12 noon—not guaranteed. All times are subject to appliance availability and planned delivery runs.
Ground floor: Leicester — within roughly 5 miles£14.99–£19.99
Ground floor: areas outside that local band£19.99–£24.99
Where no suitable lift is available, upstairs delivery may be possible for an additional £4.99 per flight of stairs when access is suitable and you can provide suitable help. Tell us before ordering.
Integrated appliances
Integrated appliances are handled separately from standard freestanding installation. A full integrated installation may incur additional costs. Request this before ordering and send clear photographs on WhatsApp of the installation area or the existing appliance while it is still fitted, so access, cabinetry, connections, suitability and any extra charge can be assessed.
Upstairs delivery
Standard delivery is to the ground floor. Where no suitable lift is available, upstairs delivery may be possible for an additional £4.99 per flight of stairs, provided access is suitable, the appliance can be moved safely and you can provide suitable help. Tell us about every flight before ordering.
Simple connection fittings
We may be able to help with simple appliance-connection issues and provide waste-hose attachments or extension fittings. Tell us before arrival. If time allows, the installer may be able to buy parts locally, but this is not guaranteed and the parts and any additional service will cost extra.
Old appliance recycling
Removal for recycling is included on suitable qualifying orders when the old appliance is safely disconnected and accessible. Ask if anything is uncertain.
Electric cookers
Electric cookers are delivery only. Like New does not install or disconnect them.
