Choose or describe
Send the appliance link, photograph or stock reference. Tell us the category, capacity, colour, budget and whether the intended use is domestic or commercial/non-domestic.
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Contact Like New / Order
Tell us what appliance you need, where it is going and whether it will be used domestically or for an HMO, horse stables, industrial premises or another commercial setting. We will confirm current stock, condition, the correct warranty, delivery charge and available dates before you order.
WhatsApp Like New Appliances07854 220051 • normally the quickest responseAdd your postcode
Include the full postcode so we can check the route and exact delivery charge. Add any steps, restricted access or connection concerns.
We confirm everything
We confirm availability, condition, warranty for the stated intended use, fixed appliance price, delivery fee, service suitability and an available date.
Contact hoursMonday–Friday: 8am–10pmSaturday: 8am–6pmSunday: 9am–5pm
Before delivery
Please make sure access is clear and tell us about the old appliance and existing connections. Send photographs if you are uncertain.
Payment
Normally after delivery and suitable installation, once you have inspected the appliance and seen it working.
Clear answers from Like New.
What should I include in my message?
Send the appliance name or stock reference, the type and size you need, your budget, full postcode, preferred delivery date, intended use and any useful photographs of access or existing connections. For an integrated appliance, send clear photographs of the installation area or the existing appliance while it is still fitted. Tell us about every flight of stairs, whether a suitable lift is available and any plumbing fittings you may need. Also tell us clearly if it is for an HMO, horse stables, industrial premises or any other commercial or non-domestic use.
Will you confirm the appliance before I order?
Yes. We confirm availability, whether it is graded or refurbished, the individual condition, price, warranty for the stated intended use, delivery charge and any relevant service details before an order is agreed.
What warranty is included?
Like New appliances are supplied for domestic use unless otherwise agreed in writing. Domestic use currently includes 180 days on graded appliances and 120 days on refurbished appliances, subject to the chosen item’s terms. Commercial or non-domestic use—including appliances supplied for an HMO, horse stables or industrial premises—has a one-month contractual warranty. Economy clearance terms may differ. The warranty is additional to any statutory rights that apply.
Do you deliver appliances upstairs?
Standard delivery is to the ground floor. Where no suitable lift is available, upstairs delivery may be possible for an additional £4.99 per flight of stairs, provided access is suitable, the appliance can be moved safely and you can provide suitable help. Tell us about every flight before ordering.
Can you help with simple plumbing fittings?
We may be able to help with simple appliance-connection issues and provide waste-hose attachments or extension fittings. Tell us before arrival. If time allows, the installer may be able to buy suitable parts locally, but this is not guaranteed and the parts and any additional service will cost extra.
What about installing an integrated appliance?
Integrated appliances are handled separately from standard freestanding installation. A full integrated installation may incur additional costs. Request this before ordering and send clear photographs on WhatsApp of the installation area or the existing appliance while it is still fitted, so access, cabinetry, connections, suitability and any extra charge can be assessed before arrival.
Can I ask about stock that is not online?
Yes. Some incoming appliances sell before reaching the website, so WhatsApp is the best way to ask what has just arrived.
What times can you deliver?
We deliver seven days a week, usually between 11am and 9pm Monday–Friday and between 8am and 7pm on Saturdays and Sundays. Same-day delivery may be available for orders placed before 12 noon—not guaranteed. All delivery times are subject to appliance availability and planned delivery runs.
When do I pay?
Payment is normally after delivery and any agreed suitable installation, once you have inspected the appliance and seen it working.
Do you negotiate displayed prices?
No. Displayed appliance prices are fixed. Tell us your budget and we will help you look for another available appliance within it.
Is installation and recycling included?
Free standard installation and old-appliance recycling are available on suitable qualifying orders where access and existing connections are safe and compatible. Extra parts, upstairs delivery, full integrated installation and work outside standard installation may cost extra. Electric cookers are delivery only.
How quickly will you reply?
WhatsApp is normally the quickest contact method. Current WhatsApp contact hours are Monday–Friday 8am–10pm, Saturday 8am–6pm and Sunday 9am–5pm. These are contact hours rather than delivery windows.
